Shipping & Returns

SHIPPING POLICY

For our Maple Syrup Line

Shipping: Please allow 10 - 14 business days for delivery.

 

Please contact us (orders@seracon.ca) after this 10 - 14 day period so that your order can be traced.

 

We will use Canada Post and Canpar for the majority of shipments in Canada.

 

UPS or Canada Post will be used for all shipments to the United States. 

Orders for the U.S. please contact us directly.

 

Buyers outside of North America should contact us directly to confirm if we ship to your country and freight cost.

Return & Exchange Policy

Returns: Need to return an item? Please contact us (orders@seracon.ca) within 10 days in order to arrange a refund. Prior to returning an item, you must contact us to obtain a return authorization number. All items must be returned and properly packed in the original packaging to prevent damage.  The buyer is responsible for return shipment.  There is a 15% re-stocking fee.

Seracon Products
5800 Andover Avenue
Mont-Royal, QC
Canada
H4T 1H4

orders@seracon.ca
Tel: (514) 954-0090
Tel: (800) 465-1818
Fax: (514) 954-9988

payment

we accept major credit cards and apple pay

Retailers/Wholesale

Please contact us to set up an account. If you already have an account log in to our retail portal here.